Return & Refund Policy
Last updated: December 16, 2025
At ProutoLiifts, we are committed to providing high-quality car lifts and excellent customer service. This Return & Refund Policy explains the terms under which returns and refunds are accepted when you purchase from https://proutoliifts.us.
1. Returns
We offer free returns for eligible products.
You may request a return if:
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The item is defective, damaged, or incorrect upon arrival
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The item is unused, uninstalled, and in its original packaging
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The return request is submitted within 30 days of delivery
To initiate a return, please contact us at support@proutoliifts.us with your order number and clear photos (if applicable).
2. Non-Returnable Items
Returns will not be accepted for:
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Items that have been installed, used, or modified
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Items damaged due to improper use or installation
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Clearance or final-sale items (if marked as such)
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Returns requested after 30 days from delivery
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time is 5–10 business days, depending on your payment provider
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Provide photos or videos showing the issue so we can resolve it quickly.
Depending on the situation, we may offer:
5. Shipping Costs
If a return is due to customer error (such as ordering the wrong item), we reserve the right to refuse the return or offer a partial refund.
6. Order Cancellations
Orders may be canceled within 24 hours of purchase.
If the order has already been processed or shipped, it will be treated as a return under this policy.
7. Late or Missing Refunds
If you have not received your refund after 10 business days:
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Check with your bank or credit card company
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Contact your payment provider
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Email us at support@proutoliifts.us for assistance
8. Contact Information
For any questions about returns or refunds, please contact us:
Store Name: ProutoLiifts
Email: support@proutoliifts.us
Phone: +1 (859) 214-9188
Address: 3227 Truman Ave, North Charleston, South Carolina 29405, United States
