FAQ

Frequently Asked Questions (FAQ)

Welcome to ProutoLiifts. Below you’ll find answers to the most common questions about our products, shipping, returns, and policies. If you need further assistance, please contact us anytime.

1. What products do you sell?

We specialize in car lifts and automotive lifting equipment designed for professional workshops and automotive enthusiasts. All products are carefully selected to meet quality and safety standards.

2. Where is ProutoLiifts located?

We are a U.S.-based business located at:

3227 Truman Ave
North Charleston, South Carolina 29405
United States

3. Do you offer free shipping?

Yes. We offer free shipping on all eligible orders.

  • Estimated delivery time: 5–13 business days

4. How long does order processing take?

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

5. How will my car lift be delivered?

Due to size and weight, car lifts may ship via freight carriers.

  • Delivery is usually curbside

  • A valid phone number is required to schedule delivery

  • Customer is responsible for unloading unless lift-gate service is included

6. Will I receive tracking information?

Yes. Once your order ships, you’ll receive tracking details by email. Please allow up to 48 hours for tracking updates to appear.

7. Do you accept returns?

Yes. We offer free returns for eligible products.

  • Returns must be requested within 30 days of delivery

  • Products must be unused, uninstalled, and in original packaging

Please refer to our Return & Refund Policy for full details.

8. What if my item arrives damaged or defective?

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos of the issue

We will offer a replacement, refund, or store credit where applicable.

9. Can I cancel my order?

Yes. Orders may be canceled within 24 hours of purchase.

If the order has already shipped, it must follow our Return & Refund Policy.

10. Do your products come with a warranty?

Some products may include a manufacturer warranty. Warranty details, if applicable, will be provided with the product or listed on the product page.

For warranty-related questions, please contact support@proutoliifts.us.

11. Is professional installation required?

Professional installation is strongly recommended for all car lifts to ensure safety and proper operation. Improper installation or use may result in damage or injury.

12. How can I contact customer support?

You can reach us using the following methods:

We aim to respond within 24–48 business hours.